SMC Pneumatics
SMC Pneumatics developes pneumatic products for all industrial sectors. SMC owes its global success not only to the quality of the products, but also to the extensive product range and international distribution network.
 Provided Services  SMC Pneumatics

Provided Services
SMC Pneumatics

Communicativ has replaced an existing telephony environment with a Skype for Business environment for SMC. This environment includes; operator workstations, mobile users, office workers, shop assistants, DECT integration, ACD functionality and reporting. The area has recently been linked to a Vodafone SIP trunk.

Skype for Business

The environment is on-prem installed in connection with the telephony functionalities.

Operator

The operators have an Anywhere 365 operating station

Headsets

SMC uses Sennheiser headsets.

ACD - Customer contact center

For the various departments automatic call rotate functionalities is decorated with the associated reporting capabilities. Here we use the Anywhere365 platform.

DECT

The area is equipped with a SpectraLink Skype for Business DECT solution for both office and factory halls.

SMC has offices in 82 countries around the world. The company employs more than 17,000 people and is originally Japanese. The organization is sales supported to the dealer channel and has deposited specific telephony rotating issues. On the basis of the origin of the caller, the caller is routed to the appropriate department and opened directly with the customer card.
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