Skype for Business
The environment is on-prem installed in connection with the telephony functionalities.
The operators have an Anywhere 365 operating station
SMC uses Sennheiser headsets.
ACD - Customer contact center
For the various departments automatic call rotate functionalities is decorated with the associated reporting capabilities. Here we use the Anywhere365 platform.
The area is equipped with a SpectraLink Skype for Business DECT solution for both office and factory halls.